FAQ’s
B.E. Outdoor Rentals FAQ
Answers to some of the most frequently asked questions when renting from us. If you have any questions that are not answered on this page, please e‐mail or call for more information.
Setting Up
•How much space is required for an inflatable to be set up?
All of our bouncers/slides are large, and measure 15×15 feet or more. An additional 2 to 3 feet
on each side of the unit is necessary for safety and ease of entry into the unit.
•Who sets up the unit?
For safety reasons, we set up and take down all equipment.
•What is needed for set up and delivery of the unit?
A relatively flat, open area that does not have any overhead obstructions and a power outlet
within 50 feet of where the unit is to be used. If using water on the unit, access to a water supply within 25ft of the unit is required. We will not set up on mud or where there are excessive ant beds. Delivery is FREE for bounce units within our service area.
•Do you rent at parks?
We are fully insured and will rent at parks but keep in mind parks may not have power. We can
provide a generator upon request for an additional charge.
•Can the unit be set up in a lot?
Yes, we can set up on most all surfaces as long as they are flat and level.
Using the Bounce House
•Can a bounce house, slide, or obstacle course be used in the rain?
We always reserve the right to cancel a reservation if it rains or there are high winds. However,
if weather conditions change after we drop off the unit, we require that you do not use the unit and if possible shut off the blower.
•What are my responsibilities when using the unit?
You MUST adhere to the safety and operating guidelines. A responsible adult must be present at
all times when the unit is in use. This person must know the safety and operating procedures and must
enforce them at all times. You are responsible for keeping the unit clean and safe from damage.
•Does there need to be an adult supervisor?
Yes. An adult supervisor must be present anytime the unit is being used. For non‐residential
rentals an attendant will be made available at an additional cost.
Rental Information
•Is there a deposit required when renting a unit?
Yes, a $50 deposit is required to reserve a unit and is due 10 days prior to your event date to
ensure your reservation. Payment in full is due 5 business days prior to your event, either by cash, cash app, or paypal. Simply call us at (803) 291‐1007 and we will gladly schedule your event.
•How far in advance should I rent a unit?
We are always taking reservations for equipment. The sooner
you call the better. Most equipment during the summer season gets booked about 4 weeks in advance.
•How long can I use the rented unit?
Our rentals are daily, allowing you to enjoy your event without being interrupted. We will set
up your unit at least an hour prior to your start time and take down the unit when your event ends (if you provide a specific time) or 30 minutes before dark.
Miscellaneous
•Are the units clean?
Yes. All of our units are cleaned and disinfected with environmentally safe cleaners.
•Are the units safe?
Yes! Our units are Commercial units built to withstand constant wear. Our units contain no lead,
and adhere to the safety standards for commercial inflatables
•Do you offer discounts?
We will run specials periodically. Follow our Facebook page or check back here for updates on specials
.
CANCELLATION/WEATHER POLICY
• Cancellations must be made in writing (email or text acceptable) 7 days prior to event.
Cancellations processed within seven (7) days of the rental period for any reason will result in the issuance of a refund. Cancellations processed within three (3) days of the rental period for any reason will result in the. issuance of a “raincheck” equal to payments received valid for a period of up to six months from the cancellation date.
•Equipment will not be set up in the following conditions: rain, mud or high winds.
If you choose to have us come out under inclement weather circumstances and we are unable to set up due to weather conditions (rain, mud or high winds) you will forfeit payment. Once any equipment is set up, the full rental price applies and no refunds will be given.
•If, it should rain the morning of your event & you wish to move forward (regardless of event time) with your event after, the weather has improved there may be approx 1‐2hr delay in delivery and set up.
Please keep this information in mind when electing to move forward. B.E. Outdoor Rentals will do as much as possible to meet your initial time request if, time permits.